Customer Testimonials

Jacob Adams helped us with the purchase of our new vehicle and he was wonderful! Would love to buy again!

Curt Bennett at Heyward Allen provided me with exceptional service, along with genuine kindness and patience when finding and buying a car. I would absolutely recommend him to anyone and am grateful for his commit his clients.

Thanks Curt

Thank you to the service team at Heyward Allen Buick GMC. My truck had a check engine light that kept coming on for no clear reason, and it turned out to be a hard one to track down. Mike, their mechanic, spent two days on it and stayed with it until he found the problem and fixed it. Adam, the service manager, kept on top of it the whole way and made sure it got resolved. Kaz, my service advisor, and Tracy were kind and helpful throughout. It's rare to find a service department this patient and this committed ... Read More

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Google - Nov 11, 2026

Thank you to the service team at Heyward Allen Buick GMC. My truck had a check engine light that kept coming on for no clear reason, and it turned out to be a hard one to track down. Mike, their mechanic, spent two days on it and stayed with it until he found the problem and fixed it. Adam, the service manager, kept on top of it the whole way and made sure it got resolved. Kaz, my service advisor, and Tracy were kind and helpful throughout. It's rare to find a service department this patient and this committed to getting it right. I'm grateful to the whole team and recommend them

Curt Bennett was awesome and bent over backwards to help with the purchase.

Curt Bennett was extremely helpful in finding me the right truck at the right price.

Work was done when they said it would be and I was kept informed the entire way through the process.

My 2023 GMC Terrain Denali had a recall. I called Heyward to set up an appointment since it’s about 20mins from my home in Monroe GA. They looked up the recall and told me what needed fixed. Once I got there and waited for about 15 minutes the technician came back and proceeded to tell me the part needed to be ordered and they wouldn’t be able to service me that day. they’d call me when the part came in so I can make an appointment to get the part installed. I was furious. Why didn’t they tell ... Read More

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Google - Nov 5, 2026

My 2023 GMC Terrain Denali had a recall. I called Heyward to set up an appointment since it’s about 20mins from my home in Monroe GA. They looked up the recall and told me what needed fixed. Once I got there and waited for about 15 minutes the technician came back and proceeded to tell me the part needed to be ordered and they wouldn’t be able to service me that day. they’d call me when the part came in so I can make an appointment to get the part installed. I was furious. Why didn’t they tell me the part wasnt in stock when I called? have to make 2 trips to Athens now? I’ve decided to go to another dealer.

Curt was great helpful and so patient during the whole prcoess.

Bought my 2026 Sierra AT4 from Curt at Heyward Allen. The out-the-door number he quoted is what I paid — no games, no surprise add-ons. Easiest vehicle purchase I've made. Ask for Curt.

Good service And explained a lot to me!

Had a great experience buying a new GMC truck from Heyward Allen. Curt Bennett was very helpful in helping me find the right model and walking me through the purchasing process. Thanks Curt & the whole Heyward Allen team!

Great experience

I went and picked up a 2023 Audi they had an Jacob there was really helpful made the process of getting the car fast & easy I just had to sign off no worries or stress just quick and easy thanks jacobe I recommend anyone to go to him and get a car👍💯

Curt Bennett was great to deal with. Was a wonderful experience.

never have i had such poor service anywhere—brett coggins (service rep) was uncommunicative, despite having our car over 2 weeks—he never contacted me with updates or time estimates, he only responded if i made contact, and sometimes not even then, and he never knew anything anout our car, saying he had to contact someone else, but, then, never gave me any further information—also when i came to pick it up i was forced to wait over half sn hour, close to an hour—i sincerely doubt we’ll ever use this dealership again for any purpose

Lived kind of far from the dealership but Curt Bennett helped make the process very seamless over the phone. I was taken care of and will be back for any future purchases.

It was great working with Curt Bennett. He and the entire dealership could not have been more accommodating and easier to work with. I would highly recommend Heyward Allen GMC and especially Curt.

Purchased a 2026 GMC Sierra 2500HD from Curt Bennett at Heyward Allen for our business. Great to deal with. Would definitely recommend working with him on any vehicle purchases. Will definitely do business again. Thank you Curt and the team. 😎

Easy transaction on the f250 Everything as advertised Thanks Curt

Jorge was easy to work with and knowledgeable. Thank you.

Don’t waste your time dealing with them like I have now, twice. Each time they start off good, but both times they turn to be rude and not willing to make any deal. Their evaluation of trades is WAY below market value and what other dealerships will offer on paper. Unwilling to respectfully negotiate after you spend hours discussing a vehicle. Was literally told they wouldn’t come off the list price of a used vehicle even one dollar. Highly suggest discussing any pricing before wasting your time and energy on any vehicle or trade. Both times now they ... Read More

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Google - Oct 17, 2026

Don’t waste your time dealing with them like I have now, twice. Each time they start off good, but both times they turn to be rude and not willing to make any deal. Their evaluation of trades is WAY below market value and what other dealerships will offer on paper. Unwilling to respectfully negotiate after you spend hours discussing a vehicle. Was literally told they wouldn’t come off the list price of a used vehicle even one dollar. Highly suggest discussing any pricing before wasting your time and energy on any vehicle or trade. Both times now they have lost my business to Jimmy Britt GMC a half hour away. Edited in reply to Heyward Allens post below: The salesman reached out to me asking if I would take this post down because they did not want any honest negative reviews. I told him I would not because it's the truth and people need to read this. After he called seeing if he could earn back my business, I got an automated email saying they had just dropped the price of the vehicle by $1k. Funny how they could lower the price days after telling me they wouldn't come off one dollar. Heyward Allan as for my budget, I ended up spending much more than what I was going to with you all to get a better vehicle than what you are offering. It was nothing about my budget, it was about the correct evaluation of a fair deal. My budget aside, you still offered an unreasonable amount for my trade that multiple other dealers offered thousands more.

Great experience. Curt Bennett was excellent to work with.

Curt Bennett was extremely professional and timely on all paperwork, test drive, and communication. Great salesman and very knowledgeable on anything in the car business. A true Athenian as well!

Curt and Jacob made made the experience of buying my Yukon a pleasant one. I’ve been servicing my Duramax here for 4 years and I’ll be back with the Yukon.

Loved working with Curt & Sean! Great experience & great price. Thrilled to have my beautiful Escalade!

Lamar Green is a great salesman and very knowledgeable about there products and business. He provided top notch service. Thank you, Heyward Allen!

Curt and his team patiently and kindly walked us through the process of getting a new car. We felt in safe hands and got great advice throughout this process. It got even better when I went through the financing process with Sean. And hat never happens!❤️

Curt Bennett was our salesman and he was fantastic! Curt was so knowledgeable, personable, professional, and kept us clearly updated throughout the process. I highly recommend Curt to anyone looking for a GMC vehicle!

Curt Bennett was the salesman when I purchased my GMC Elevation Truck. Great Customer Service and very friendly. Highly recommend him if you are looking to purchase from the Heyward Allen Dealership.

Curt is excellent! Nice person, professional and knowledgeable. Everything went smoothly with my purchase.

Service advisor Michael R was outstanding. Kept me well informed and took care of all the hassle with warranty company.

Curt Bennett and Sean Hess were very patient with and got the deal I needed to be able to purchase my new truck.

Curt Bennett did a great job today

Curt Bennett was amazing! Best car buying experience I’ve had. The whole staff was wonderful to work with. Thank you Curt

great service, great communication. Only disappointment was when the DEF was topped of it was spilled down the side of the truck and on to my step. Would have been nice if they had cleaned it up.

Curt Bennett was helpful from start to finish. He offered his helpful perspective when choosing between trims and size. Would recommend.

Staff was very nice & professional. Curt Bennett was very helpful.

Curt, Jason, and Sean were great to work with! And got a great deal.

Highly recommend Curt at Hayward Allen

I came to Heyward Allen Cadillac GMC because I didn’t have the greatest experience at a prior dealership and this place was great, specifically Curt Bennett! Curt was very friendly, knowledgeable, and easy to work with, not at all pushy and able to accommodate my busy schedule. I would highly recommend Heyward Allen, and ask for Curt, for your next car purchase.

Curt Bennet was wonderful and made tje process so east

Alex was great to work with! We had the best experience here. This was probably the 4th time we have bought a car together and this was the easiest and quickest by far! Would definitely come back in the future.

Kaz

Kaz was absolutely amazing. The service manager was also great. They took what could’ve been an extremely bad situation and made it super easy to deal with. I highly recommend going to this dealership.

Lamar Green was very pleasant to work with.

Curt that works at Heyward Allen GMC is awesome! He was amazing from start to finish, He got me into a vehicle that I have been wanting for a while now so I definitely thank him for that. If you ever come here ask for Curt he’s great!

Jorge was knowledgeable thru sales process. Finance office was great. Jorge came in on his day off to assure a smooth transaction. Will be back soon to make another purchase. Great dealership in Athens

They were extremely prompt, knowledgeable courteous , treated me nicely & with respect. My wait time was very minimal. The kept my car clean as well. I plan on using Heyward Allen for all my needs from now on! In my opinion, they’re the gold standard with their business practices. I would recommend them to anyone!

Curt Bennett was kind, patient, and incredibly helpful in the purchase of my new vehicle. Highly recommend!

Jacob Reached out to me a few days ago from Heyward Allen GMC he was professional from day 1, asked for approval to text, we met a few days later and they next day he sold me my GMC truck. He was easy going, but the bully salesman, family guy and customer oriented, go see Jacob at Heyward Allen GMC..

I had a great experience buying my car from Heyward Allen GMC. The whole process was smooth and the team kept me updated every step of the way. A big shoutout to Julio, he was patient with my questions and made sure everything went through without any issues. If you’re looking to buy a car, ask for Julio, he’ll take care of you. Thanks again for all the help!

Not Great at Heywood GMC Motors. The older gentlemanperson that opened the site was awful. No customer service training whatsoever.

Had appointment, never had anyone get with me after more than 20 minutes. Then service caused a 36 inch circle of oil under vehicle the next morning, which resulted in another trip to service department to have checked for leaks and clean up the oil remaining. Horrible experience and nothing like experiences I have had at your Toyota dealership. Pics show the oil on driveway. Update, I received a call from Service Mgr apologizing for the service experience. We had a good conversation, discussed the events. I felt he was truly concerned and took ownership of the problem.

It was one of the worst experience that my wife and I had! We drove almost an hr away and right away because we noticed a price of a Sierra 1500, however, according to the finance manager “it was an error by a third party”. He did not want to honor the discount that we noticed! False advertisement it’s exactly what they did. Sales person(Sam) was great and honest with us, finance manager in other hand, absolutely not. He couldn’t even explained himself on how it happened, couldn’t even take ownership of “the third party error”. See ... Read More

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Google - May 28, 2026

It was one of the worst experience that my wife and I had! We drove almost an hr away and right away because we noticed a price of a Sierra 1500, however, according to the finance manager “it was an error by a third party”. He did not want to honor the discount that we noticed! False advertisement it’s exactly what they did. Sales person(Sam) was great and honest with us, finance manager in other hand, absolutely not. He couldn’t even explained himself on how it happened, couldn’t even take ownership of “the third party error”. See pictures, everyone. EDIT 05/29/2026: Spoke to sales manager today and he put it towards on us. Was just saying that he wouldn’t want to do business with us if we want to do this because of a transaction”, even when the previous manager messaged us that the third party was able to pay the difference of the discount, see picture. Also, because we were still interested, i told him to send me the out the door price , and several hours have past and nothing. So again, they can’t keep their promise. The fact that they actually did not take us serious, is amusing to us. This branch office really needs to fix their customer service culture.

The only reason this place gets a star is because it’s the closest location to me. This was easily the most frustrating experience I’ve had with a dealership. I brought my 2025 GMC in for a faulty hood latch. We already knew what the issue was because of the persistent error messages, but I played along with the "protocol" of bringing it in for a separate diagnostic appointment just to be told exactly what I had already relayed. Fine. Parts were ordered, and I scheduled the actual repair. When I scheduled the drop-off, I confirmed multiple times—... Read More

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Google - May 5, 2026

The only reason this place gets a star is because it’s the closest location to me. This was easily the most frustrating experience I’ve had with a dealership. I brought my 2025 GMC in for a faulty hood latch. We already knew what the issue was because of the persistent error messages, but I played along with the "protocol" of bringing it in for a separate diagnostic appointment just to be told exactly what I had already relayed. Fine. Parts were ordered, and I scheduled the actual repair. When I scheduled the drop-off, I confirmed multiple times—and was reassured repeatedly—that the car would be ready the same day. I am a working mom with a 9-month-old; my life revolves around a schedule, and his car seat is in that vehicle. I dropped it off, asked the service desk again, and was told it would only be a couple of hours. By 4:00 PM, I’d heard nothing. I texted their status line—no response. I finally called and was told as soon as the hold lifted, "I was just about to call you." Then came the news: a recall reprogramming wasn't finished, and the car wouldn't be ready. Something my appointment was not for, to remind you. When I explained that I had to pick up my son by 5:30 PM and that they had given me zero time to arrange a rental or a ride, the service advisor was completely unhelpful. He actually told me the technician working on my car had already left for the day while the car was still hooked up to the system. The lack of empathy was staggering. When I asked to speak to a manager, the advisor's response was, "I don't know who you think is going to be able to help you," before putting me on hold. I ended up having to scramble to find a coworker to drive me there just so I could at least get my car seat back but was thankfully given my car back after raising hell. This entire situation was avoidable with basic communication and decent customer service. The complete disrespect and lack of professional accountability from the men in this office is sad. I will not be returning.

Vehicle exceeded the time I was told it would take, once I made contact, I was told that the vehicle was actually ready. They attempted to charge me for a tire rotation that I did not ask for. In fact, they were rotated 3 weeks prior. No information about the repairs were offered and when I asked what was done, I was simply told “it passed”. On a side note, there were no pens to fill out the night drop, so I left a few for others, and if you want to steal a car, this box is the way to ... Read More

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Google - Feb 23, 2026

Vehicle exceeded the time I was told it would take, once I made contact, I was told that the vehicle was actually ready. They attempted to charge me for a tire rotation that I did not ask for. In fact, they were rotated 3 weeks prior. No information about the repairs were offered and when I asked what was done, I was simply told “it passed”. On a side note, there were no pens to fill out the night drop, so I left a few for others, and if you want to steal a car, this box is the way to go. The anti theft flap is damaged or not working. Simply open the door and with a stick or other implement, grab a few envelopes and choose your ride.

Did not have a good experience with the service department with what should have been considered a warranty issue on my wife’s vehicle.

I visited Heyward Allen today for the first time. I was greeted by the very kind receptionist holding the door open for me when I arrived. She immediately started looking for a sales agent for me and apologized it was taking longer than expected. All the agents were working with customers. The wait was worth it. As soon as available Luke came to introduce himself and asked how he could help. I told him I was there to look at 2 trucks listed on the website. He went to get the keys to them but one still wasn’t quite ready ... Read More

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DealerRater - Dec 26, 2025

I visited Heyward Allen today for the first time. I was greeted by the very kind receptionist holding the door open for me when I arrived. She immediately started looking for a sales agent for me and apologized it was taking longer than expected. All the agents were working with customers. The wait was worth it. As soon as available Luke came to introduce himself and asked how he could help. I told him I was there to look at 2 trucks listed on the website. He went to get the keys to them but one still wasn’t quite ready for the lot. He showed us the available Colorado and let me drive it. He was very friendly, easy to talk to, and most importantly he was not pushing us to buy the truck!! After going to many other dealerships and dealing with pushy sales people I was very appreciative he didn’t try to push me to buy the truck or try to upsell me to something I couldn’t afford. Needless to say he won my business and I’m a proud owner of a new, used 2020 Chevy Colorado! I’m also impressed with the gentleman, Sean who helped us with the Financial aspect of the sale. We told him what we had for a down payment and about how much we needed the monthly payments to be. He made it happen with no back and forth negotiation which was very pleasant. Thank you Luke and Sean!!

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I’m currently leasing a 2025 GMC Sierra Denali the Ultimate edition. I leased the truck in July. I drove it off the lot with 50 miles on it. On 10/31, the truck would not start. I contacted GMC roadside and requested a tow. They sent someone to jump start the truck. That didn’t work so I was told to call a tow; which is what I requested in the first place. On 11/1, I contacted GMC roadside and they final sent a tow truck. My truck was towed to ALM GMC South in Morrow,Ga.; where it currently is as of 11/14. From 11/3 ... Read More

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Google - Nov 15, 2025

I’m currently leasing a 2025 GMC Sierra Denali the Ultimate edition. I leased the truck in July. I drove it off the lot with 50 miles on it. On 10/31, the truck would not start. I contacted GMC roadside and requested a tow. They sent someone to jump start the truck. That didn’t work so I was told to call a tow; which is what I requested in the first place. On 11/1, I contacted GMC roadside and they final sent a tow truck. My truck was towed to ALM GMC South in Morrow,Ga.; where it currently is as of 11/14. From 11/3 to 11/12 I heard nothing from the dealership. Then I’m told on 11/12, that I need a new battery. On 11/14, I’m told I need a new starter, later that day I was told I need a new engine. So now I’m stuck at home with no vehicle. The dealership has no loaners and I have no clue when I’ll be getting a new engine. This review is not about this dealership but about the piss poor customer service I’m receiving as a GMC customer. I’ve contacted GMC for assistance since ALM GMC was doing nothing. GMC Customer Care was no better either. I didn’t get any action from ALM GMC until I told them I’m contacting the local media outlets about used parts & terrible customer service from GMC. Buyers beware when purchasing a GMC. Anyone can sell you a vehicle, service is what gets you loyal customers. I’ll never lease or own another GMC. I stand by my words. Preston Tripplett

Absolutely horrific experience! DO NOT BUY A VEHICLE HERE. My wife and I bought a 2020 Suburban here less than 3 months ago it was a fair price so we overlooked the finance manager using less than ideal sales tactics blurting our sensitive information across the showroom and trying to way overcharge for warranty.A little over a week later it showed low coolant on the dash so I added coolant thinking nothing of it, it had just been through an inspection were my thoughts,until I had to replace the brakes a month later. I took it in thinking it must ... Read More

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Google - Oct 16, 2025

Absolutely horrific experience! DO NOT BUY A VEHICLE HERE. My wife and I bought a 2020 Suburban here less than 3 months ago it was a fair price so we overlooked the finance manager using less than ideal sales tactics blurting our sensitive information across the showroom and trying to way overcharge for warranty.A little over a week later it showed low coolant on the dash so I added coolant thinking nothing of it, it had just been through an inspection were my thoughts,until I had to replace the brakes a month later. I took it in thinking it must be a minor thing like a leaking hose or radiator, unfortunately it was a blown head gasket, a several thousand dollar fix. I reached out to the General Manager hoping for some good will seeing as we just got it and all I received was a cold shoulder and rude remarks! Please don’t make a mistake here!

Adam was friendly and professional. He was helpful and patient to answer all our questions. The experience was a much more pleasant and expediatied compared to past experiences at other dealerships.

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My purchase was somewhat unusual because my truck that I was trading in broke down seven hours away. I was able to work out details of my purchase on the phone with Adam and Chris at Heyward Allen. The next day I made the trip to Athens with a friend dropping me off at Heyward Allen GMC and my new Yukon Xl Denali was ready and waiting for me. These guys provided outstanding customer service in a very unusual and stressful situation. They arranged to have my trade picked up and brought to Athens.

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They are not an honest dealership. They tried to sell me a truck with a bad battery and try to cover it up.

Just because it’s a dealership, don’t let them lie to you about services that they did not do to your vehicle. They tried to sell me a truck and cover up the fact that it had a bad battery. They are very dishonest.

Do not.Purchase a vehicle from this place. When your new car doesn't work, they will not allow service on it. The only way to get service is for you to take time off of your job. Do not purchase their extended warranties because they do not honor them. They do not give you a loaner, so you pay $5000 for something you will never get back.All there extra protection plans are vrap and they don't honor any of them. Apparently their mechanics only work till 11 am after that they will need your car for a few days ... Read More

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Google - Jun 3, 2025

Do not.Purchase a vehicle from this place. When your new car doesn't work, they will not allow service on it. The only way to get service is for you to take time off of your job. Do not purchase their extended warranties because they do not honor them. They do not give you a loaner, so you pay $5000 for something you will never get back.All there extra protection plans are vrap and they don't honor any of them. Apparently their mechanics only work till 11 am after that they will need your car for a few days and you are told to go get a rental and wait for reimbursement but also they only reimburse if your rent a buick. Should have stayed with Ford atleast they stand behind their products.

We had been car shopping for almost 4 months when we stopped at Heyward Allen Cadillac GMC in Athens Georgia. Got out to look at a vehicle and a salesperson came over immediately to help us. It was an hour before closing time and rain clouds were moving in. The salesperson, Marcus Guess, walked back and forth getting keys to a couple vehicles we were interested in. Marcus was very patient and informative. We test drove our Acadia, it was raining by then! Kept Marcus til closing time and told him we’d sleep on it. The next day we bought ... Read More

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DealerRater - May 16, 2025

We had been car shopping for almost 4 months when we stopped at Heyward Allen Cadillac GMC in Athens Georgia. Got out to look at a vehicle and a salesperson came over immediately to help us. It was an hour before closing time and rain clouds were moving in. The salesperson, Marcus Guess, walked back and forth getting keys to a couple vehicles we were interested in. Marcus was very patient and informative. We test drove our Acadia, it was raining by then! Kept Marcus til closing time and told him we’d sleep on it. The next day we bought that Acadia and absolutely love it! Everyone at Heyward Allen was polite, patient and attentive. From the receptionist to the sales manager to the financing manager. Especially our salesperson Marcus! Definitely recommend Heyward Allen!

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Not happy at all.

Very knowledgeable staff and excellent Yukon xl 2025. Very easy to purchase and great deal.

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It was a pleasure experience. Just wish, they had gotten all paperwork done up front!

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Lamarr Green was Fabulous and helped so much with the purchase of my new vehicle! Lamarr was patient with us and so kind.

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Wonderful smooth experience buying a used truck. Adam Brown went above and beyond to help me. He was not pushy. He communicated clearly and was polite and friendly. Thanks guys for an easy purchase!

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Third time in 6 months I’ve been on the lot looking for a new car and not a single sales person came out to help me. Guess they don’t need the business. Thanks Kris, unfortunately I looked at the Escalades right across from the front door, even made eye contact with the people inside. Typically when I’m looking to spend 100k on something I don’t have to search for the salesperson.

Lamarr and Ryan were great to do business with Great experience highly recommend them definitely

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Poor administration, and processes. Poorly run and managed. Getting help is a true to life struggle. I will not be back.

DO NOT BUY VEHICLE from GMC!!!! I purchased a new Yukon Denali. I bought the extended warranty. My lifters and cam shaft went out in July, 2024. Google this GMC issue with their motors. It’s a nightmare. They were fixed after a few weeks but my warranty wouldn’t cover more than 5 days for a rental nor could I get a loaner. As soon as I got my vehicle back, the motor blew up while driving. It just cut off and went into neutral. Google this issue with the 6.2 liter motors. This motor is in the Yukon and Sierra. It’... Read More

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Google - Nov 8, 2024

DO NOT BUY VEHICLE from GMC!!!! I purchased a new Yukon Denali. I bought the extended warranty. My lifters and cam shaft went out in July, 2024. Google this GMC issue with their motors. It’s a nightmare. They were fixed after a few weeks but my warranty wouldn’t cover more than 5 days for a rental nor could I get a loaner. As soon as I got my vehicle back, the motor blew up while driving. It just cut off and went into neutral. Google this issue with the 6.2 liter motors. This motor is in the Yukon and Sierra. It’s also a nightmare and huge problem for GMC. My vehicle has been in the shop for most of the last 3 months. I have paid thousands out of my own pocket for a rental car. This dealership has had my vehicle since the beginning of October and it’s now 11/8/24. Guess what…the motor is on back order and no estimate as to when we will receive a motor. There are so many issues with these motors that they don’t even have them available. I purchased my Yukon Denali brand new 2022 from Rick Hendrick Duluth. It’s been serviced by Heyward Allen in Athens. It has 60k miles and a ton of problems. They service my Sierra too so you would think they would help me out with a loaner but all I get is NO. Don’t not buy a vehicle from GMC or the crappy warranty. Waste of money Thank you for responding to my issues. You could at the very least cover a rental until the motor arrives at your facility. I have asked for you to do that but I have been told no. GMC has a deal with Hertz for $35 a day which you should be able to handle for me considering my vehicle has been at the dealership for over 2 months. You have made no effort to assist besides tell me my parts are on back order. You replied to my negative post that you were doing all you could to help but you are not. GMC corporate has a case on this as well. They reached out to you last Wednesday but you haven’t responded to them either. Not responding to anyone shows how much you really care. You only responded to this review because others will see it. My post was more of a wanting to people wanting to purchase GMC vehicles due to the motor issues. If I had known about these issues, I would have never bought my Yukon. A close friend of mine has a 2023 Yukon and his motor did the same thing as mine so it’s a major problem. Your dealership assisting those customers with major engine problems like myself is a major problem as well.

After making my appointment over a week in advance; I show up and they explain that I will be waiting a long time for my vehicle and they didn’t know when they could get to it. After completion of my vehicle, I had grease all over my steering wheel, all over my driver door and windshield. This was also the most I have ever paid for an oil change; apart from the extra cost of replacing a tire pressure sensor. I will not be returning.

We are extremely disappointed with our recent experience at Heyward Allen GMC. This is unfortunate because the salesman, Luke Harper, was fantastic to work with. Unfortunately this comes down to bad management. We recently went in to complete a purchase for a brand new Sierra 1500 which we had been looking at for a few months. After signing the paperwork, we did one final inspection and we discovered that the tailgate was not the one that belonged to the truck we had purchased. It was clear that the dealership had swapped the tailgate and hadnt disclosed this to us. To make ... Read More

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Google - Sep 28, 2024

We are extremely disappointed with our recent experience at Heyward Allen GMC. This is unfortunate because the salesman, Luke Harper, was fantastic to work with. Unfortunately this comes down to bad management. We recently went in to complete a purchase for a brand new Sierra 1500 which we had been looking at for a few months. After signing the paperwork, we did one final inspection and we discovered that the tailgate was not the one that belonged to the truck we had purchased. It was clear that the dealership had swapped the tailgate and hadnt disclosed this to us. To make matters worse, the tailgate they swapped it with was damaged and didn’t even have the same appearance as the model we purchased. The paint was also chipped and damaged around the tailgate. This brand new vehicle looked like a used car. When we asked Jon about this, we were told the original tailgate was damaged by a client on the lot so they swapped it out with another sierra (which was a different appearance all together) and they simply added the badges of the truck model we were purchasing. This again was after we signed all the paperwork and not disclosed until we asked. The lack of transparency and the dealership's handling of this situation have completely eroded our trust. We felt compelled to take our business elsewhere and will not be returning to Heyward Allen GMC for any future purchases. It's essential that dealerships like Heyward Allen GMC uphold the values of the brands they represent. This kind of dishonesty is unacceptable and should not be tolerated.

Horrible experience and I do not recommend.

We took our truck to their service center. They kept it from the Tuesday to the Friday, we spent nearly $1200 and our truck is still leaking oil and still making the sound that we complained about. We called their service center and they said that we can bring our truck back but we will have to pay again. Just note that if you take your vehicle in and they work on it and they do not fix it, they will keep on charging you.

All I’m going to say is this….Had I been a man my experience would have been different, I would have never been treated the way I was!! I was excited to be looking for my nephew a new truck, thanks for ruining my excitement. All you did was push me to a different dealer and you lost a cash sale.

Well good luck if you purchase a used vehicle from here. I spent $70500 to buy a 2 year old BMW X7 with 15335 miles or so. I had the vehicle shipped to my home about a thousand miles away. Upon receipt of the vehicle everything looked great was thrilled. After about a week my tire pressure light came on, so i took it to the dealership they aired me up and off I went. A couple weeks goes by and pressure light is on. I take it back there is a nail in the tire, but the dealership says the tires are ... Read More

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Google - Aug 7, 2024

Well good luck if you purchase a used vehicle from here. I spent $70500 to buy a 2 year old BMW X7 with 15335 miles or so. I had the vehicle shipped to my home about a thousand miles away. Upon receipt of the vehicle everything looked great was thrilled. After about a week my tire pressure light came on, so i took it to the dealership they aired me up and off I went. A couple weeks goes by and pressure light is on. I take it back there is a nail in the tire, but the dealership says the tires are at 4/32nd and recommend a replacement at $516 per tire. I call the dealership and ask why i was sold a car with tires at the end of their life and they said nope the tires were 6 or 7/32nd when it left the dealership. I've driven this car roughly 250 miles since I received it and the tires went down that much? No way, John informed me that Hayward Allen would do nothing to rectify the situation since i bought a used car that passed their inspection. Well if you lie on the inspection of the vehicle then how in the world can you buy with confidence? Do yourself and your wallet a favor and avoid this dealership, they don't have your best interest in mind. And I'm not sure about most, but i thought tires lasted longer than 15k miles.

No one to help until we asked

Excellent service with their manager and their sales person Stephanie and John I have purchased five cars from the dealership now

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We got the car we wanted for the price we wanted but the customer service was not good. Me & my son drove 3 hours to get to the dealership only to be rushed and treated like an unwanted guest. I was told by sales rep Ken that they closed at 12:00pm. Only to find out once I arrived that they didn't close until 5:00 p.m. They rushed us through everything and seemed annoyed when we asked question or didn't move fast enough. Thank God we didn't have to finance through them. Honestly If my son didn't ... Read More

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DealerRater - May 24, 2024

We got the car we wanted for the price we wanted but the customer service was not good. Me & my son drove 3 hours to get to the dealership only to be rushed and treated like an unwanted guest. I was told by sales rep Ken that they closed at 12:00pm. Only to find out once I arrived that they didn't close until 5:00 p.m. They rushed us through everything and seemed annoyed when we asked question or didn't move fast enough. Thank God we didn't have to finance through them. Honestly If my son didn't want this car. I would have walked and spent our money somewhere else were they appreciated our business.

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Great experience with purchasing a car at Heyward Allen. Clay Robinson showed us kindness and professionalism throughout. He was very attentive to our needs.

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Service rep did not respond to my 4 phone calls and 3 messages and 4 emails..brought truck in o sunday..left 2. Written messages ..1 in truck seat and 1 in service envelope with what was wrong with truck and with what I wanted done..truck stayed in diagnostic for 7 hrs..I finally called back at 3 pm and talked to another service Manger and told him what was needed..he went out and got them started on work..finally heard b ack from first service Mgr at 530pm to tell me truck was ready but they close at 6 and was having it washed but it ... Read More

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Google - Feb 2, 2024

Service rep did not respond to my 4 phone calls and 3 messages and 4 emails..brought truck in o sunday..left 2. Written messages ..1 in truck seat and 1 in service envelope with what was wrong with truck and with what I wanted done..truck stayed in diagnostic for 7 hrs..I finally called back at 3 pm and talked to another service Manger and told him what was needed..he went out and got them started on work..finally heard b ack from first service Mgr at 530pm to tell me truck was ready but they close at 6 and was having it washed but it had 2 vehicles in front of it.so could not pick it up..I had to borrow a friend's vehicle so my wife could get to work. All I needed was a oil change...cabin air filter and thermostat put in and replace lost antifreeze. Cost was $1595.way over priced..will never. Visit or buy another gmc vehicle.

Came in for recall items and they were found to not be the problem and $800 later I had new brake pads, a new battery, and the all famous air filter. Since then my automatic start does not work, the caution light is on and the check engine light is on. So no I’m not happy at all.

Took my truck in for diagnostic, i replaced the part they said was the problem, cost me almost $400 for the part to do it myself, it was a simple repair, they wanted over $1000 to do what took me less than an hour to complete. Truck still has the same problem.

Very satisfied! Staff was very nice, knowledgeable and welcoming! Facility was clean comfortable. Thank you

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Scheduled and 8:30am appt for standard service (oil change and tire rotation). Also done during the visit was a Park Assist module update. At 2pm I asked Terrence what was taking so long since my car was parked in the ‘completed’ section. He stated it was not done, something with the park assist. I explained the guy has completed that already. He responded that there was an issue so it was not done. I asked why it was parked where it was and he stated that was not my vehicle. I said yes it is and I would like to ... Read More

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Google - Nov 17, 2023

Scheduled and 8:30am appt for standard service (oil change and tire rotation). Also done during the visit was a Park Assist module update. At 2pm I asked Terrence what was taking so long since my car was parked in the ‘completed’ section. He stated it was not done, something with the park assist. I explained the guy has completed that already. He responded that there was an issue so it was not done. I asked why it was parked where it was and he stated that was not my vehicle. I said yes it is and I would like to know what is going on. He stated he would check and get back to me. I went back to the waiting room and never heard from him. After waiting over an hour additional I asked the ladies in the service area if they could check on the vehicle. Low and behold the vehicle was done but Terrance had gone to lunch so wasn’t available. Makes sense why he never updated me. I left the dealership finally around 3:20pm. 7 hours for a service and a recall??? Something is amiss here. Absolutely not pleased with the experience.

I'll keep it to the point. They sold me a 2018 certified pre-owned vehicle with 16 year old tires on it. Never corrected their deceit once we realized it because they marked my tire condition as poor at my first oil change, they actually doubled down and said the tires were "fine" and "looked like maybe the previous owner lived on a gravel road" instead. They were falling apart when our tire guy removed them. Disappointed is an understatement. -- In response to your reply - they were addressed, I have the emails. Which is when I ... Read More

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Google - Oct 23, 2023

I'll keep it to the point. They sold me a 2018 certified pre-owned vehicle with 16 year old tires on it. Never corrected their deceit once we realized it because they marked my tire condition as poor at my first oil change, they actually doubled down and said the tires were "fine" and "looked like maybe the previous owner lived on a gravel road" instead. They were falling apart when our tire guy removed them. Disappointed is an understatement. -- In response to your reply - they were addressed, I have the emails. Which is when I was told the tires were fine and you guys would be doing nothing to replace the 16 year old tires that were marked as poor at my first oil change. I had new tires shortly after that and am just now getting around to leaving a review. So they "definitely were" in bad shape. You guys refused to rotate them from there on because of how bad of shape they were in. Regardless of the depth and tread, your own recommendation and everyone else's is that tires should not be more than 6 years old due to the breakdown of the material. Id think ESPECIALLY on a certified pre owned vehicle this would be taken into account. Piss poor customer service. Even now making excuses. I have only continued service because I do not have time to visit other dealerships and I had already purchased a maintenance package. Don't even get me started on having to force you guys to verify if the alternator replacement I had done was covered under warranty or not (it was). I had to have my husband call you guys to get that taken care of.

I brought my 2021 Cadillac to the dealership on Thursday Sept 21 for a recall. When I returned the passenger seat had grease all over it. Terrance informed me that no one was on that side of the car. On my way home I looked up and there were greasy fingerprints all over the sun visor’s on both sides of the car and down the side panels. I immediately returned to the dealership and requested the manager. He did take it and attempt to get the grease off but then he realized that the clip was broken on the panel they ... Read More

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Google - Sep 23, 2023

I brought my 2021 Cadillac to the dealership on Thursday Sept 21 for a recall. When I returned the passenger seat had grease all over it. Terrance informed me that no one was on that side of the car. On my way home I looked up and there were greasy fingerprints all over the sun visor’s on both sides of the car and down the side panels. I immediately returned to the dealership and requested the manager. He did take it and attempt to get the grease off but then he realized that the clip was broken on the panel they took off on the right passenger side. All of this is totally unacceptable and irresponsible. I can still see some spots of grease on my visors. My car was very clean when I took it there and now I feel like it’s damaged. I wish I hadn’t taken it at all. I’ll make sure to go to another dealership for any future work that needs to be done on my car.

One star is generous . Came here to get my husband’s truck serviced , waited 9 hours , was told what work needed to be done. Told them to do it all , left with what seemed like nothing done . Paid over $1,000 for all work , including brakes , however after leaving and still being able to hear brakes that clearly weren’t serviced , went to another place who said my breaks needed changed badly, so what did I pay for ? What did I sit there for , and when I called for weeks and weeks and left messages for the service department no one ever answered ... Read More

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Google - Aug 31, 2023

One star is generous . Came here to get my husband’s truck serviced , waited 9 hours , was told what work needed to be done. Told them to do it all , left with what seemed like nothing done . Paid over $1,000 for all work , including brakes , however after leaving and still being able to hear brakes that clearly weren’t serviced , went to another place who said my breaks needed changed badly, so what did I pay for ? What did I sit there for , and when I called for weeks and weeks and left messages for the service department no one ever answered or got back to me , will not be returning wish I could give negative stars

First time buyers beware: I came here while buying my first car because of the good reviews. My salesman Juan was great and didn't pressure me, but I realized later on that the manager lied to me while trying to get me to buy a Nissan Rogue. He told me: "you don't want to run around to other dealerships because each time they run your credit it will hurt your score." Well, when I went to the Nissan dealership, they told me that in Georgia you have a 10 day grace period where you can run your ... Read More

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Google - Jun 13, 2023

First time buyers beware: I came here while buying my first car because of the good reviews. My salesman Juan was great and didn't pressure me, but I realized later on that the manager lied to me while trying to get me to buy a Nissan Rogue. He told me: "you don't want to run around to other dealerships because each time they run your credit it will hurt your score." Well, when I went to the Nissan dealership, they told me that in Georgia you have a 10 day grace period where you can run your credit an unlimited number of times, and it is only reported as one inquiry on your credit. At Nissan I was offered a much lower APR never felt pressured. I feel that Jon the manager was trying to take advantage of me being a first time buyer. I would have been locked into a really bad deal if I had listened to him.